Service Level Agreement
Worldwide Fax Service From & To

Standard Service Level Agreement

GOFAXGO has maintained a 99.9% up time for all of our services. We will use our best efforts to continue providing this high level of service to all of our clients.

Service Description

Inbound Faxes
You can browse our website without disclosing any personal information. When you subscribe using a credit card, we collect your name, your billing address for the card, your email address, the card type, number, and expiration date. The information we collect will be used to enhance your subscription in the following ways:

Outbound Faxes
It is our goal to maintain an available platform between you and your target audience. Our outbound fax product to enables you to send faxes directly from your Email address or from our online web interface. Whenever a fax has been scheduled for delivery, a notification is sent instantaneously to your Email inbox upon completion reporting the status of the transmission.

Set Up Times
Upon completing your sign-up page online you will be issued with a unique fax number. The number can be a Toll Free or local number and it will be active immediately.

Payment
Payment will be by pre-authorized credit card payment.

Customer Service

Standard
First line help desk cover is provided between the office hours of 9:00 am and 5:00 pm, Monday to Friday EST at 1.877-207-7517 and 24 hour support is available by Email at support [at] gofaxgo [dot] org.

Exceptions - Outside the Scope of the SLA

Force Majeure
Neither party shall be liable to the other in any manner whatsoever if it is unable to perform any of its obligations under this Agreement due to any cause beyond its reasonable control including but not limited to acts of God, war or national emergency, riots, civil commotion, fire, explosion, flood, epidemic, lock-outs (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party's workforce), acts or orders of Government, highway authorities, telecommunications network operators or emergency service organizations or other competent authorities or interruption of, or inability in obtaining, supplies or services from third parties.

Network Downtime

Scheduled
For upgrade and repair (usually takes place between 10:00 pm and 2:00 am) EST.
Un-planned
Delay in the provision and loss of services to the extent that such failure arises from a technical or other failure on the part of any Service Provider, including but not limited to, any failure in part or whole of those elements of the system not maintained by GOFAXGO.

GOFAXGO Downtime
Failure of access circuits to the GOFAXGO network, unless such failure is caused solely by GOFAXGO DNS issues outside the direct control of GOFAXGO client's acts or omissions (or acts or omissions of others engaged or authorized by client), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, wilful misconduct, or use of the services in breach of GOFAXGO's Terms Of Use DNS (Domain Name Server) Propagation. outages elsewhere on the Internet that hinder access to your account. GOFAXGO is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. GOFAXGO will guarantee only those areas considered under the control of or contract by GOFAXGO, GOFAXGO server links to the Internet, GOFAXGO's routers, and GOFAXGO's servers.